77acc Privacy Policy

1. Introduction

77acc ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at https://77acc.io. In the course of providing our services to players across Bangladesh, we collect and process certain personal data relating to our members and visitors. We take that responsibility seriously and are committed to handling all personal information with care, integrity, and in full accordance with applicable data protection standards.

This Privacy Policy ("Policy") sets out in clear, plain English exactly what personal data we collect, the purposes for which we collect it, the legal basis on which we process it, how long we retain it, the circumstances in which we may share it with third parties, and the rights available to you as a data subject. This Policy applies to all data collected through the 77acc website, mobile interface, live chat, email communications, and any other channel through which you interact with us.

This Policy should be read alongside the 77acc Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference. If you have questions about anything in this Policy, please contact our support team before using the platform.

2. Personal Data We Collect

2.1 Registration Data

When you create a 77acc account, we collect the information you provide directly, including:

• Full legal name
• Date of birth (to confirm you meet the 21+ age requirement)
• Email address
• Mobile phone number (a Bangladeshi mobile number is required)
• Preferred username
• Account password (stored in an irreversibly hashed format — we never store or view plain-text passwords)

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and prevent fraud and money laundering, we may request and retain the following documents:

• Government-issued National Identity Card (NID) or passport (front and back)
• Proof of current residential address dated within the past three months (utility bill, bank statement, or government correspondence)
• Proof of payment method ownership (for example, a screenshot of your registered bKash, Nagad, or Rocket account showing your name and number)
• A live selfie photograph holding your government-issued ID, taken at the time of submission

2.3 Financial Data

When you make deposits or request withdrawals, we collect and retain records of your transactions, including:

• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
• Transaction amounts, dates, and reference numbers
• Mobile wallet numbers or bank account details associated with your transactions
• Transaction outcomes and processing status

77acc does not store full card numbers. Card payments are handled through PCI-DSS compliant payment processors and card data is tokenised at the point of entry.

2.4 Gaming Activity Data

We maintain a complete record of your gameplay on the 77acc platform, including game sessions, bet amounts, game outcomes, bonus usage, and account balance movements. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

2.5 Technical & Device Data

When you access 77acc, our systems automatically collect certain technical information about your device and connection:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Session timestamps, pages visited, and features used
• Referring URL (the page you visited before arriving at 77acc)
• Screen resolution and language settings

2.6 Communications Data

We retain records of communications between you and the 77acc support team, including live chat transcripts, emails, and any documents or screenshots you share with us in the course of a support interaction. These records are used for quality assurance, dispute resolution, and staff training purposes.

3. How We Collect Your Data

77acc collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit, request a withdrawal, contact support, or participate in a promotion
• Automatically: Through cookies, web beacons, server logs, and other tracking technologies when you visit or use the platform
• From payment processors: Transaction confirmation and status data received from bKash, Nagad, Rocket, Upay, and our banking partners
• From KYC verification partners: Results and flags generated by our identity verification service providers when processing your KYC documents
• From fraud prevention systems: Risk signals and device fingerprint data generated by our fraud detection tools during login and transaction events

4. How We Use Your Personal Data

77acc uses the personal data we collect for the following purposes, each of which has a defined legal basis:

Purpose	Legal Basis
Creating and managing your 77acc account	Contract performance
Verifying your identity and age (KYC)	Legal obligation & contract performance
Processing deposits and withdrawals in BDT	Contract performance
Preventing fraud, money laundering, and bonus abuse	Legitimate interests & legal obligation
Monitoring gameplay for responsible gaming purposes	Legitimate interests & legal obligation
Providing customer support and resolving disputes	Contract performance & legitimate interests
Sending transactional notifications (deposit confirmations, withdrawal updates)	Contract performance
Sending promotional offers and bonus communications (opt-in only)	Consent
Analysing platform usage to improve our services	Legitimate interests
Complying with legal and regulatory requirements	Legal obligation

5. Data Sharing with Third Parties

77acc does not sell your personal data. We share personal information with third parties only in the following defined circumstances, and only to the extent strictly necessary for the stated purpose:

5.1 Payment Processors

To process your deposits and withdrawals, we share transaction-relevant data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and our banking partners. These processors receive only the data required to authenticate and complete your specific transaction. All payment processing partners are bound by confidentiality obligations.

5.2 KYC and Identity Verification Partners

When you submit identity documents for verification, those documents are processed by our third-party KYC verification provider. This provider receives your submitted documents and returns a verification result to 77acc. The provider operates under a data processing agreement and is prohibited from using your data for any purpose other than completing your verification.

5.3 Fraud Prevention and Security Services

To protect the platform and our members from fraud, we use third-party risk management and device intelligence services. These services may receive your IP address, device fingerprint data, and behavioural signals to generate risk assessments. They do not receive your full personal profile.

5.4 Game Content Providers

When you play a game on 77acc that is provided by a third-party studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — a session token and a non-personally-identifiable player reference are passed to that provider's game server to facilitate the game session. Your full name, contact details, and financial data are not transmitted to game providers.

5.5 Legal and Regulatory Disclosure

77acc may be required by law to disclose personal data in response to a valid legal order, court ruling, government request, or regulatory investigation. In such cases, we will disclose only the data specifically requested and will notify you of such a request where we are legally permitted to do so.

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session, language preferences, and platform settings — so that your next visit is smoother and more personalised.

6.2 Cookies Used by 77acc

77acc uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include your authenticated session cookie, CSRF protection tokens, and load-balancing identifiers. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Store your preferences such as display language, notification settings, and game interface configurations so you do not need to reconfigure them on each visit.
• Analytics Cookies: Help us understand how members use the platform — which games are most popular, where players encounter difficulties, and how navigation flows are performing. This data is aggregated and anonymised.
• Fraud Prevention Cookies: Used by our security systems to identify devices associated with fraudulent or suspicious activity and to protect genuine members from account takeover attempts.

77acc does not use third-party advertising or retargeting cookies. We do not share cookie data with social media platforms or advertising networks.

7. Data Retention

77acc retains personal data only for as long as it is required for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Account and registration data: Retained for the duration of your active account, plus a minimum of five years following account closure
• KYC and identity documents: Retained for a minimum of five years from the date of verification, in accordance with anti-money laundering requirements
• Transaction and financial records: Retained for a minimum of seven years from the date of the transaction
• Gaming activity logs: Retained for a minimum of three years from the date of each session
• Customer support communications: Retained for two years from the date of the most recent interaction
• Technical and device data: Retained for up to 13 months on a rolling basis

When personal data is no longer required and its retention period has expired, 77acc permanently deletes or irreversibly anonymises that data in accordance with our internal data lifecycle procedures.

8. Security Measures

77acc employs a layered security architecture to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security measures in place include:

• Encryption in Transit: All data transmitted between your device and 77acc servers is encrypted using TLS 1.2 or higher with 256-bit SSL certificates
• Encryption at Rest: Sensitive data stored in our databases — including identity documents and financial records — is encrypted using AES-256
• Password Hashing: Account passwords are stored using a bcrypt hashing algorithm with an appropriate work factor. Plain-text passwords are never stored or accessible to any 77acc employee
• Access Controls: Access to systems containing personal data is restricted on a strict need-to-know basis, with role-based permissions and multi-factor authentication required for all administrative access
• Intrusion Detection: Automated systems continuously monitor our infrastructure for suspicious activity, attempted breaches, and anomalous access patterns
• Regular Security Reviews: Our security practices and infrastructure are reviewed on a regular schedule to identify and remediate potential vulnerabilities

While 77acc takes every reasonable precaution to protect your data, no system connected to the internet can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected members promptly and take all necessary remedial action.

9. Your Data Rights

As a 77acc member, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request. We will respond within 30 days.

• Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to Erasure: You may request the deletion of your personal data. This right is subject to our legal retention obligations — data we are required by law to retain cannot be deleted before the end of the applicable retention period.
• Right to Restrict Processing: You may ask us to restrict the processing of your data in certain circumstances, such as while a rectification request is being resolved.
• Right to Data Portability: You may request a machine-readable copy of the personal data you provided to us, suitable for transfer to another service provider.
• Right to Object: You may object to processing based on our legitimate interests, including profiling for marketing purposes. You may also withdraw consent for marketing communications at any time.
• Right to Withdraw Consent: Where we process your data on the basis of your consent (primarily for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

10. Minors & Age Policy

77acc is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect or process personal data relating to individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered a 77acc account or submitted personal data to our platform, please contact us immediately at [email protected] and we will take prompt action to close the account and delete the associated data.

Age verification is conducted as part of our KYC process. Any account where the member is found to be under 21 will be immediately suspended, all balances will be forfeited, and the personal data will be processed solely for the purpose of completing the closure and any associated regulatory reporting obligations before being deleted.

11. Marketing Communications

77acc may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, tournaments, and seasonal offers. We will only send you marketing communications if you have opted in to receive them — either at registration or through your account settings at a later date.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any marketing email
• Updating your notification preferences in your 77acc account settings
• Contacting our support team and requesting removal from all marketing lists

Opting out of marketing communications does not affect transactional notifications, which are sent in connection with account activity such as deposit confirmations, withdrawal updates, and security alerts. These operational messages cannot be disabled while your account is active, as they are required for account management purposes.

12. Third-Party Websites & Services

The 77acc platform may contain references to third-party payment services (such as bKash, Nagad, and Rocket) and game content from third-party studios. When you interact with these third-party services — for example, when you authorise a bKash payment through the bKash interface — you are subject to that party's own privacy policy and terms of service in addition to this Policy. 77acc is not responsible for the data practices of third-party services and encourages you to review their privacy policies independently.

13. Changes to This Privacy Policy

77acc reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify all registered members by email at least 14 days before the updated Policy takes effect. The updated Policy will also be published on this page with a revised effective date.

Your continued use of the 77acc platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes, you should cease using the platform and close your account before the revised Policy takes effect.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77acc handles your personal data, please reach out to our dedicated support team. We are available 24 hours a day, seven days a week, including all Bangladesh public holidays (Bangladesh Standard Time, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available within the 77acc platform after logging in to your account
• Response Time: Data rights requests are acknowledged within 48 hours and resolved within 30 calendar days

For questions specifically about responsible gaming tools, self-exclusion, or deposit limits, please visit our Responsible Gaming page. For general platform questions, our FAQ page covers the most common topics in detail.